The Announcement window is divided into two tabs:
•Message.
•Recipients.
Message tab
By selecting the Custom item, you create a new announcement from the beginning.
By selecting any of the ready templates created in the Administration tab, you will use prepared templates that can be edited to current needs.
1.Create either a custom message or select a ready template:
•Create a custom message:
a.Select Custom from the drop-down list.
b.Press the green plus 
and select the announcement channel:
▪SMS
Messages can be prepared for several announcement channels at the same time by pressing the green plus again.
c.Write your message. The red fields are obligatory.
•Create a message using a ready template:
a.Select a ready template from the drop-down list.
|
See section Add a resource template for information on how to add templates. It is possible to edit the template when needed by pressing the Edit icon |
2.Press 
to save.
3.Press Send.
|
You can Undo changes |
or 
your message at any time before pressing
Recipients tab
In the Recipients tab, you can see the list of recipients of the announcement divided into Reachable, Unreachable and Removed.
In the header of the tab there are numbers in a parentheses (Reachable/Unreachable).
Each group that has recipients can be expanded.
The Deliverable and Undeliverable columns show the announcement channels for which the message was prepared in the Message tab and indicate whether it is possible or not to send a message through a given channel.
The columns to be displayed in the window can be turned on or off via the triangle icon 
. By pressing the headers of the different columns, you can sort the recipients.
Change customers attribute
The change of attributes will be visible in the announcement function after saving the changes to the changeset.
The SMS announcement and E-mail announcement attributes are Yes or No and shows if it is possible or not to send messages corresponding to the attribute.
1.Right-click on the resource you want to edit and select Show/change attributes.
2.Edit and press Apply.
3.Press OK.
4.In the menu bar, select File > Post....
Remove resources
This function moves selected recipients to the Removed group.
1.Right-click on the resource you want to remove and select Remove.
Add resources
1.From the Removed group, right-click on the resource you want to add and select Add.