The Announcement window is divided into three tabs:
•Message.
•Recipients.
•Timespans.
By selecting the Custom item, you create a new announcement from the beginning.
By selecting any of the ready templates created in the Adminstration tab, you will use prepared templates that can be edited to current needs.
1.Create either a custom message or select a ready template:
•Create a custom message:
a.Select Custom from the drop-down list.
b.Press the green plus 
and select the announcement channel:
▪SMS
▪XML
Messages can be prepared for several announcement channels at the same time by pressing the green plus again.
c.Write your message. The red fields are obligatory.
•Create a message using a ready template:
a.Select a ready template from the drop-down list.
|
It is possible to edit the template when needed by pressing the Edit icon |
2.Press 
to save.
3.Press Send. In the case of a mail, the PDF application saving window appears after pressing Send.
|
You can Undo changes |
or 
your message at any time before pressing
|
When you send a Mail, a PDF is generated. If you have many customers to notify, you can press Cancel to let the PDF be generated in the background and continue working on other tasks. The finished PDF can then be downloaded from the Announcement mail PDF tab in the announcement attribute form. |
Recipients tab
In the Recipients tab, you can see the list of recipients of the announcement divided into Reachable, Unreachable and Removed.
In the header of the tab there are numbers in a parentheses (Reachable/Unreachable).
Each group that has recipients can be expanded.
The Deliverable and Undeliverable columns show the announcement channels for which the message was prepared in the Message tab and indicate whether it is possible or not to send a message through a given channel. The Missing data column shows what data is missing for each customer, to be able to send announcements.
The columns to be displayed in the window can be turned on or off via the triangle icon. By pressing the headers of the different columns, you can sort the recipients.
Change customers attribute
The change of attributes will be visible in the announcement function after saving the changes to the changeset.
The SMS announcement and E-mail announcement attributes are Yes or No and shows if it is possible or not to send messages corresponding to the attribute.
1.Right-click on the customer you want to edit and select Show/change attributes.
2.Edit and press Apply.
3.Press OK.
4.In the menu bar, select File > Post....
Remove customers
This function moves selected recipients to the Removed group.
1.Right-click on the customer you want to remove and select Remove.
Add customers
1.From the Removed group, right-click on the customer you want to add and select Add.
Timespans tab
Predefined variables can be used when composing a message. For date and time variables, you must define the Date from and Date to attributes. Otherwise, these variables are displayed in red in the prepared message and the sending of the message is blocked (the Send button is deactivated).
If outage is scheduled over several time intervals, the timespans variable can be used multiple times in one announcement.
The timespans variable can have values padded in the Times section of Operator:
1.Select Operator > Show/Hide Operator.
2.In the south panel, select Outages.
3.Select the line with the outage you want to check.
4.In the east panel, select Info > Outage.
5.Check the values in the Times section.
There are fields for Planned start time, Planned end time and the actual time of the Start time and End time events. If the event has not yet occurred, Start time and End time are not given, the variable timespans takes Planned start time and Planned end time.
Announcement of the completion of work for a disconnect can be sent until the Outage state is changed to Ended.