The Administration option allows you to prepare an announcement template and set notification preferences.
The Templates tab contains the ready-to-use message templates created by the administrator.
These templates can be modified and/or deleted by users with the ANNOUNCEMENT_ADMIN role.
The templates have the status:
•Legacy
•Affected
•Resource
visible in the Announcement template window after selecting to Edit or Add a template.
Add a template
1.In the menu bar, select Tools > Announcement > Administration.
2.In the Announcement administration window, press Add.
3.Fill in Template name and select Template type - Other or Outage. The red fields are obligatory.
4.Select Announcement template, mail, email, SMS or XML.
5.Press Add and fill in your message. Predefined variables described in Handled substitution variables can be used to prepare a template. Only the variable name is visible in the template. The descriptions of the variables are also available in Substitution variables.
6.Press OK.
|
To delete a template before pressing OK, press Cancel and confirm by pressing OK. |
Add a resource template
1.In the menu bar, select Tools > Announcements > Administration.
2.In the Announcement administration window, press the arrow next to the Add button and select Add resource template.
3.Fill in the Name.
4.Select Announcement template, email or SMS.
5.Press Add and fill in your message. Predefined variables described in Handled substitution variables can be used to prepare a template. Only the variable name is visible in the template. The descriptions of the variables are also available in Substitution variables for resource announcements.
6.Press OK.
|
To delete a template before pressing OK, press Cancel and confirm by pressing OK. |
Edit a template
1.Select the template you want to edit.
2. Press Edit. All fields in the Announcement template tabs are editable.
Delete a template
1.Select the template you want to delete.
2.Press Delete.
3.Press OK to confirm.
There are two settings for sending a mail in the tab:
•Customer address.
•Subscription/facility address.
Select to which addresses mail annoucements should be sent. If both Customer address and Subscription/facility address are enabled and both addresses are equal, only one mail is created.