Blocked workflow
There are several situations where a process for some reason is blocked and unable to continue according to the model.
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To resume blocked workflows you need the role DSG_WORKFLOW_ADMIN. |
Search for tasks where the workflow has been blocked
1.In the menu bar, select Organizer > Show/Hide administration.
2.Select the Administrate tasks tab.
3.Press Search. The column Workflow blocked in the result shows the date when the task got stuck.
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You can sort the results to show the tasks with interrupted workflows at the top by pressing the column heading Workflow blocked. |
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The tasks with blocked workflows can also be found in the Query Tool in the Reports tab, select Organizer > Troubleshooting reports > Blocked workflows. Here you can right-click on a row in the result and select Resume workflow. |
Manage process driven workflows
1.In the results in the south panel, select the task.
2.Press Manage process driven workflows 
and select between:
oResume workflow
oBlock workflow
oOpen error report in query tool
Failed automations
An automation can fail for several reasons, for example because a web service is down.
Search for failed automations
1.Press Query Tool 
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2.Select Reports > Organizer > Troubleshooting reports > Failed automations.
3.Press Search to see a list of failed automations. All failed automations are listed with one row for each error message, showing some information from the task, activity, automation and the reason for the failure.