Operator > Fault report > Create new fault report

The fault report button is only activated after a customer has been searched for and selected in the list. If the selected customer is without power due to a verified outage, a warning box will appear announcing this. It is still possible to make a new fault report.

Create new fault report

1.Select Operator > Show/hide Operator. The south panel opens.

2.Select tab Fault report.

3.Press Search and answer OK in the warning window that opens stating that only the first 200 lines will appear in the result.

4.Select a row in the list of customers.

5.Press the Create fault report icon.

6.Enter mandatory data.

7.Press OK. The Notifications window opens which notifies all connected Operator users that an error report is being created.

8.Press Acknowledge or Acknowledge all.

The Fault report from Customer window

The target group for the information that is filled in the form is the customers who have set up a central customer service that may need guidance in the error reception in order to obtain relevant information for the operation from the first call. The questions can be defined by a system administrator with the codelist manager. Select Codelist Owner Operator and codelist ERROR_REPORT_QUESTIONS_CL.

• If the time of Created is specified, it will be used as the probable start time of the error. If it is left blank, the error is assumed to have started when the fault report is made..

•In the column on the far right, more precise questionnaires can be defined, such as:

•Checked for faults in own equipment.

•Changed main fuses?

•Informed about customer cost policy.

•Complete outage short periods?

•You can also select whether Important information or Personal danger should be marked. If any of these checkboxes are selected, the linked outage will also be updated.

•At each fault report received, Operator performs an analysis to guess the most likely fault locations. It consists of:

▪Find all fault reports that are associated with a verified outage and then ignore them.

▪On the remaining fault reports, try to group these into as few outages as possible. For all these grouped fault reports, create Unverified Interrupts in the interrupt list.

This way, all incorrect calls will appear as unverified outages in the operating center. Thus, efficient communication between customer service and the operating center has been created, at the same time as the grouping of outages reduces the amount of information for the systems operator.