You can publish outages for Previously affected customers, Currently affected customers and Future affected customers.
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Before you publish the outage, you must create a manual outage area. 1.Right-click the outage in the south panel and select Place manual outage area. 2.Draw the outage area on the map. |
1.In the east panel of an outage, Outage Map section, check the Published box.
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In order to publish planned outages with future affected customers, Planned start time and Planned end time must be filled in. |
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Outages for previously affected customers are displayed for 24 hours. The time can be changed via configuration by Digpro. |
External note
The External note field can be used to link text messages with specific outages. The text will be displayed in Outage Map in the outage information box.
1.To use template texts, right-click in the text field and select Use template.
Send direct link to outage
You can include the outage ID to send a direct link to the outage to affected customers.
1.Open Outage Map and copy the URL.
2.Paste the URL in the desired announcement.
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See section Core Announcement and its subsections for instructions on sending announcements. |
3.Add the substitution variable $OUTAGE_ID_PUBLISHED. This variable is replaced with the ID of the selected outage.